Contact Us

This page explains how to contact the editorial team at Best Online Casinos, what we can realistically help with, and where to go instead when your question needs an operator, a regulator or a support organization. We are a research and comparison publisher covering US online casinos — we do not hold your account, your balance or your free spins, so knowing who to write to saves time.

How to reach the editorial team

Write to the editorial address published on richmombusiness.com. Messages go to the team that maintains our reviews and rankings, including the writer credited on this page, Grant Turner. We read everything, and we prioritize corrections and terms disputes over general questions.

To get a useful answer first time, include:

1. The casino name exactly as it appears on our list — for example Raging Bull or Slots of Vegas, not a shortened version.
2. The page on richmombusiness.com you were reading, so we can check the wording you saw.
3. The state you were playing from. Availability, payment options and promotions differ by state, and an answer that fits one state can be wrong in another.
4. The offer wording as it appeared to you, including any free spins count, wagering multiple, expiry or cashout cap.
5. Screenshots of terms pages or cashier screens, if you have them. Do not send account numbers, card numbers, government ID images or passwords.

What we can help with

• Explaining a bonus term in plain English — wagering requirements, maximum bonus bets, bonus expiry dates and bonus cashout limits.
• Correcting anything inaccurate or out of date on our pages. Our facts were last reviewed Sep 25, 2026.
• Pointing you to the right regulator or complaints route for your state.
• General questions about how deposits, withdrawals, KYC and identity verification typically work at licensed US operators.
• Feedback on our comparison criteria, or a request to review a casino we have not covered.

What we cannot do

• Access, unlock, verify or close your casino account.
• Release a pending withdrawal, overturn a voided bonus or force a payout. Only the operator can do that, and after that, its regulator.
• Award free spins, credit a deposit bonus or extend an expired promotion.
• Give legal, tax or financial advice, or tell you whether a specific site is authorized to serve your state — check the state regulator's own licensee list.
• Guarantee any outcome from gambling. No result is ever assured, and gambling is not a way to make money or fix a financial problem.

How we make money, and why it does not change our answers

Best Online Casinos earns commission when a reader opens an account through some of the links on this site. That funding pays for the research. It does not buy a position, a rating or a kind word, and it does not affect how we respond to your message. If we tell you an offer's terms are restrictive, that is the answer whether or not the operator is a commercial partner. Every casino below is listed with a limitation as well as an upside, for exactly that reason.

Contact the casino first — here is who you are writing to

Most reader questions we receive are account questions, and those belong with the operator. The three most-asked-about brands on this site are below, with the point people usually get stuck on. Our editorial ratings are our own assessment, not customer review scores.

Raging Bull — the biggest headline number on our list

Raging Bull sits at the top of our table because its advertised package, 410% up to $10,000 plus 50 free spins, is the largest match-and-spins combination among the casinos we cover, and it is the offer readers write in about most. Editorial rating 10.0.

What to check before you contact them: a percentage that high is almost always tied to a wagering requirement, a maximum bet while the bonus is active, and a cap on how much of a free spins win you can cash out. Ask their support to confirm all three in writing, plus the qualifying deposit and the expiry window. The limitation is the flip side of the headline: a $10,000 ceiling is only reachable with a very large deposit, and high-percentage offers of this kind typically carry the heaviest playthrough on the list. Read the terms on the operator's own promotions page, not a summary.

Magician Bet — no wagering, smaller number

Magician Bet earns its place for the opposite reason: a 101% no-wagering offer means bonus winnings are not locked behind a playthrough multiple. For readers who contact us confused by wagering math, this is the structure that removes the confusion. Editorial rating 9.8.

Assessment: no wagering does not mean no conditions. Ask support whether a maximum cashout, a minimum deposit, a game restriction or a time limit applies, because those are where no-wagering deals usually place their limits. The limitation is scale — 101% is modest next to the match percentages elsewhere on this page, so a large depositor gets far less headline value here.

Slots of Vegas — free spins tied to one named game

Slots of Vegas is on the list because its offer, 375% bonus plus 50 free spins on Cash Chaser, names the game the spins run on. That specificity is worth something: you know in advance where the spins can be used. Editorial rating 9.8.

Assessment: with game-specific spins, the questions to put to support are the per-spin value, whether winnings arrive as cash or as bonus funds, and what the cashout cap is. The limitation is flexibility — spins locked to a single title are no use if that title does not suit you, and the 375% match portion will carry its own separate wagering terms.

Other casinos readers ask about

Casino	Advertised offer	Editorial rating	Ask support to confirm
Uptown Aces	600% for new players	9.6	Qualifying deposit, wagering multiple, max bet while bonus is live
Card Crush	Instant welcome reward: 2 mystery coins and 5 cards	9.4	What the coins and cards convert to, and any redemption conditions
Zumba Cards	250% deposit bonus up to 250 SC	9.3	How SC balances are earned and redeemed, and minimum redemption
BetUS	200% up to $4,000 for new players	9.3	Whether casino and sportsbook terms differ
Amazon Jackpots	4 posters, 40 free SC and a bonus wheel for $20	9.2	That the $20 is a purchase, not a free entry
Slots and Casino	500% up to $2,500 across three deposits	8.9	Deadline for each of the three deposits
Bets.FM	225% up to 1 BTC plus 225 free spins	8.9	Crypto-only limits, spin value and spin expiry

Two things to note from that table. A sweepstakes-style balance in SC is not the same as a cash bonus and has its own redemption rules. And an offer priced at $20 is a purchase — nothing on this site is free if money has to change hands to unlock it.

Money questions we get most often

If your message is about cost, payment or payout, these are the points to raise with the casino, and the ones we can explain generically.

• Minimum deposits. A percentage match only triggers above a stated minimum. Deposit below it and the bonus usually does not apply at all, and support rarely backdates it.
• Payment methods. Debit cards, credit cards, ACH bank transfers, wire transfers, e-wallets and, at some sites, crypto. Credit card gambling transactions are declined by many US issuers, and PayPal availability varies by operator and state — verify in the cashier before depositing rather than assuming.
• Payment fees. Deposits are often fee-free while wire transfers and some fast-payout options carry a charge. Fees can also apply to a second withdrawal within a set period.
• Casino withdrawal times. Advertised speeds are marketing figures, not tested results. E-wallets are typically quickest, ACH and bank transfers slower, checks slowest. Any internal review period is added on top.
• Withdrawal limits and minimums. Expect a minimum withdrawal amount plus daily, weekly or monthly caps. A large jackpot may be paid in installments under those caps.
• KYC and verification. ID, proof of address and sometimes source-of-funds checks are standard at licensed operators and are usually triggered at first withdrawal. Submitting documents early avoids the most common delay we hear about. Send them to the casino's secure upload, never to us.
• Withdrawal disputes. Exhaust the operator's complaints procedure in writing first, keep the reference number, then escalate to the state regulator that licensed the site.

Game questions: what the sections of a casino actually contain

Readers often write asking which games a bonus or its free spins can be used on. The broad categories, and how they differ:

• Slots — where most free spins are usable. Return to player (RTP) and volatility set the shape of results: high volatility means rarer, larger wins.
• Progressive jackpots — a pooled prize that grows until it drops. Frequently excluded from bonus play and from wagering contribution.
• Table games — blackjack, roulette and baccarat. These usually contribute little or nothing toward wagering requirements, which catches people out.
• Live dealer — human-dealt tables streamed in real time, normally excluded from bonuses entirely.
• Mobile — browser play or a dedicated app. Feature sets and payment options can differ from desktop.

Licensed operators run games on certified random number generators, and their software providers are named in the game info panel. If you believe a game behaved incorrectly, tell the casino the exact time and game round, then tell us so we can note it in the review.

Sportsbook and other product lines

Several brands here run more than a casino. BetUS operates sports betting alongside casino play, and sportsbook promotions carry separate terms — a casino welcome bonus normally cannot be cleared on sports wagers, and a sportsbook free bet is not a free spin. Card Crush, Zumba Cards and Amazon Jackpots use card and sweepstakes-style formats with virtual currency rather than straightforward cash deposits, so the redemption rules, not wagering rules, are what matter. Bets.FM handles crypto deposits, which brings conversion and network considerations. If you are writing in about one of these, tell us which product line you were using — it changes the answer entirely.

Who may play, and where to escalate

Online casino law in the US is set mainly at state level, not federally, so legal availability depends on where you are physically located. A site accepting sign-ups from your state is not the same as being authorized to serve it. Before depositing, check the license status on your state gaming regulator's own website.

Minimum age is 21 in most US jurisdictions offering casino play, though some states set it at 18 for certain products. Operators verify age and location as part of account opening. We cannot confirm on your behalf whether a particular casino is licensed in your state, and we will not claim any operator is completely safe.

For problems, the order is: operator complaints procedure, then the state regulator, and for gambling harm, the national helpline on 1-800-GAMBLER, available 24/7. Our responsible gambling guidance covers deposit and loss limits, self-exclusion and blocking software. The terms governing use of this site and our editorial background and review approach answer most questions about who we are and how ratings are set. Readers outside the US sometimes land on our Non Gamstop casinos page, which covers a different market and different rules.

What happens after you write

1. We confirm receipt and, where it is clearly an account matter, point you to the operator's support channel.
2. For a claimed inaccuracy, we re-check the operator's published terms and any regulator listing.
3. If we were wrong, we amend the page and update the review date. We do not quietly delete.
4. If we cannot verify a claim either way, we say so rather than picking a side.

Response times vary with volume, and we are a small editorial team rather than a support desk — treat us as a second opinion, not an emergency line. If money or an account is at stake, contact the casino first and start the clock on their complaints process. Then tell us what happened; reader reports are one of the ways we find out that a headline offer does not match its terms.